VoIP drops, frozen video, garbled audio. Users blame the app. IT blames the ISP. MCS shows you exactly where the problem is, and proves it with data.
When a sales call drops mid-pitch, a support agent can't hear the customer, or a board meeting freezes every 30 seconds, people don't check the network dashboard. They lose trust in the tools, the IT team, and eventually the provider.
The frustrating part? Traditional speed tests say the connection is fine. That's because speed and quality are not the same thing. A connection can have plenty of bandwidth and still deliver terrible voice and video.
MCS simulates real-world voice and video traffic end-to-end. Not a ping. Not a speed test. An actual simulation of how your media streams will perform across the network path.
Upstream, downstream, and max. Variation in packet arrival time that distorts audio and video playback.
Upstream and downstream. Lost packets mean missing audio and video frames your codec can't recover.
Out-of-order delivery forces the receiver to reorder or discard, adding delay and degrading quality.
Mean Opinion Score. The industry-standard 1-5 rating that quantifies how a call actually sounds to the human ear.
Min, average, max, and consistency. High or erratic RTT creates talk-over and makes real-time interaction painful.
Register, Invite, and Bye transactions. Slow SIP means calls take too long to connect or fail silently.
Automatically identifies SIP Application Layer Gateway interference, one of the most common and hardest-to-find VoIP killers.
Upstream and downstream. Shows whether packet loss is spread evenly or clustered in bursts that destroy audio quality.
Detects network-induced discards caused by congestion, revealing problems that simple loss metrics miss.
Prove a customer's site is ready for production voice before you deploy, not after complaints start rolling in.
Validate that the network can support real-time media before rollout, carrier change, or branch cutover.
Voice quality is customer experience. Validate every agent location so call quality never becomes a CX problem.
Your employees' home networks are now part of your infrastructure. Test them remotely before problems hit productivity.
Qualify networks before cutover from legacy PBX to cloud voice. Prove the new path works, or find out why it won't.
Validate media paths across SIP interconnects, peering points, and multi-tenant voice infrastructure.
Building voice into your product? MCS validates the network and media path underneath your application layer.
Bundle site qualification and ongoing voice assurance into every deployment. Turn testing into recurring service value.
If the network path can't deliver natural, low-latency audio, the AI gets blamed. Validate the infrastructure first.
Emergency calling and voice continuity depend on network readiness. MCS validates the path so you can prove it works.
MCS doesn't wait for complaints. It simulates real voice and video traffic across your network path and reports exactly what users would experience.
Deploy satellites at branch offices, data centers, remote worker locations, or customer sites. Hardware appliances, software agents, or Raspberry Pi. Takes minutes.
MCS generates actual VoIP and media traffic between endpoints. Not synthetic pings. Real packet flows that mirror how voice and video codecs behave on your network.
See jitter, loss, MOS scores, SIP timings, and distribution patterns. Know whether a path is good enough for voice, or know exactly why it isn't. Run tests on-demand or automate them 24/7.
MCS lets you deploy branded VoIP assessment portals that your customers, end-users, or internal teams can access from any browser. No software to install.
