When half your workforce is remote, their ISP is your infrastructure. Their Wi-Fi is your WAN. Their kitchen table is your branch office. And you can't fix what you can't see. MCS lets you test every remote connection without leaving your desk.
Remote and hybrid work pushed voice, video, and cloud applications onto residential internet connections. These connections were designed for streaming and browsing, not for sustained, latency-sensitive business traffic.
When a remote employee's calls drop or their video freezes, IT gets the ticket. But without visibility into the home network, troubleshooting is guesswork. You need a way to test connections you don't own, from locations you can't visit.
MCS gives you three ways to assess remote worker connections, from zero-install browser tests to full-featured software agents running continuously at the employee's location.
Send the employee a link. They click it, run the test in their browser, and results appear on your dashboard. No software to install. Basic speed and latency in seconds.
A lightweight client that installs in seconds with no admin rights. Unlocks full VoIP simulation, UDP capacity testing, traceroute, and firewall port testing from the employee's machine.
Learn moreInstall a full NCS satellite on the employee's Windows, Mac, or Linux machine. Enables scheduled automated testing 24/7 and acts as a permanent test endpoint on their network.
Whether it's a browser test or a full satellite deployment, MCS measures the metrics that determine whether a home connection can support business-grade voice, video, and cloud applications.
Jitter, packet loss, MOS scores, and packet ordering. Simulate a real voice call and know whether it will sound clear or terrible.
Sustained upstream and downstream throughput, jitter stability, and packet loss rates that determine whether video will be smooth or a slideshow.
Home connections often have a fraction of their download speed available for upload. MCS measures real upload throughput, not advertised rates.
Automated testing over hours or days reveals intermittent issues: peak-hour congestion, Wi-Fi drops, and ISP routing changes.
Test whether VoIP and conferencing ports are reachable through the employee's router and ISP. Blocked ports are one of the most common remote work issues.
Bidirectional traceroute from the employee's location shows exactly where in the network path latency or loss is introduced.
MCS fits into your remote workforce operations wherever network quality matters.
Send a test link as part of the onboarding process. Validate the new employee's home network before they're set up with VoIP, video, and cloud tools. Flag problems before day one.
"My calls keep dropping." Instead of a 45-minute screen share, send a test link. Within minutes, you have hard data on jitter, loss, route quality, and port availability from their exact location.
Deploy software satellites on critical remote workers' machines. Run automated VoIP and bandwidth tests around the clock. Catch degradation before the next important client call.
MCS was built for scale. Whether you have 50 remote employees or 50,000, every test result flows back to your central MCS server. Segment by user, location, ISP, or time period. Spot patterns. Identify problem ISPs. Prove which connections need remediation.
